Meet our teams
Account Managers
Our account management team is over 400-strong and covers the length and breadth of the UK and Ireland, ensuring you receive dedicated support to look after your every need.
Support team
People are at the heart of our business and we make sure that our dedicated account managers receive all the support they need to provide our customers with expert advice, assistance and solutions.
Local care
It doesn’t often happen, but if you do have an issue with your account, we know you’d rather talk with someone that understands you and your business. That’s why we have three local customer care hubs in our head office in Telford, Airdrie and Dublin.
Local drivers
It’s always nice to see a familiar face. That’s why we employ our own local delivery drivers who work their own individual routes so your parcel will always be delivered by the same driver. All of our drivers are DBS checked and fully qualified.
How we’re doing
In 2020 Lyreco was named Best Employer for Mental Wellbeing at the Boss Awards.
This was achieved by the ongoing work of many Lyreco employees and our mental health initiatives We explore this ongoing work below:
Our wellbeing commitments
- Senior Management Team commitment to our Wellbeing Policy
- Mental health awareness training for all levels of management
- The introduction and training of mental health first aiders
- The introduction of our virtual wellbeing centre
- The Lyreco Employee Assistance Program (EAP)
- Ongoing dissemination of educational materials covering physical, mental, financial, and nutritional wellbeing
- Employee wellness activities such as monthly wellness walks and mindfulness sessions
- Regular surveys to understand how we can improve wellbeing at work.
We also believe that diversity enriches our working environment and experiences, and supports our performance.
As such, employment decisions, promotions and training programmes are only on qualifications, ability, work experience and work quality. No decisions are made on the basis of gender, age, position, disability, race, colour, social class, marital status, sexual orientation, religious belief, culture or nation of origins and political views.
Training
We believe in developing our people and when working at Lyreco, you’ll never be sat twiddling your thumbs! You’ll be constantly discovering new skills and knowledge with the help of our local Learning & Development Team.
We believe in fostering an environment that inspires and rewards your creativity and innovation by promoting the entrepreneurial spirit, there’s no such thing as a silly idea and there’s nothing wrong with reaching for the top! Our success is all down to our employees – a reason why we are committed to acquiring, retaining and developing the top talent on the market.
