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About Lyreco

Lyreco is more than just a workplace solutions company. We partner with our customers to drive performance, from savings to sustainability.

Lyreco Goodness

Lyreco Goodness describes our approach to everything – from products and suppliers to people and the planet. It means always doing the right thing...

Account Management

Specialist account management

Lyreco – an extension of your team

Our account managers are there to support you as expert partners – they are an extension of your team at no extra cost – that’s Lyreco Goodness.

We want to provide you with the best possible customised support and services. That’s why we’ve developed highly responsive structures and processes that adapt to each individual customer’s needs, whenever they need.

The second most important person (after you, of course) is your dedicated account manager who will work with our internal team to meet your specific needs – from the best deal to sustainable alternatives. This includes the e-commerce support team, customer care representative and your local delivery staff.

Whatever the size of your organisation, we pride ourselves on giving our customers the highest standard of account management.

 

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How it works

Our account managers are your key partners. They will take the time to get to know the ins and outs of your business, know your objectives and establish a strategic development plan for your account.

Single Point of Contact

Our account managers are your key partners. They will take the time to get to know the ins and outs of your business, know your objectives and establish a strategic development plan for your account.

Cost-effective solutions

Our account managers will work with you to identify your current spend and usage and develop a consolidation and cost-saving strategy to support you in your day-to-day work.

Excellent level of quality

Our Lyreco account managers are trained experts with many years of experience. They strive to give the same level of product quality, services and logistics throughout all of your national/international subsidiaries.

Expert Implementation

For bigger companies, we will plan a specific implementation that allows a quick and efficient roll-out of your programme, whether you have national and/or international subsidiaries and help to develop customised ordering platform tools for your final users.

Reporting

We provide flexible and bespoke management information (MI) reports for our customers, including data relevant to your business.

Bespoke reporting

Our flexible and bespoke management information (MI) reports can include a range of data to suit your needs, for example:

  • Spend by cost centre and end-user
  • Consumption by product line and category
  • Savings report
  • Green product spend
  • Order analysis
  • Carbon footprint
  • SLA and KPI metrics
  • Delivery performance and returns.

Your account manager will work with you to use this data to drive contract improvements that help you to meet your business objectives.

International Account Management

Lyreco operates in 42 countries throughout the world. By consolidating our common strengths, we have built a powerful network capable of working side by side with international customers.

Lyreco offers a unique solution for international customers provided by the Global Account team.

Our International Account Managers understand the complexity of structuring global contracts and leading implementations across the world. Using a powerful CRM, International Account Managers are able to quickly share best practices and follow up on service level agreements with our local international teams.

Our local international teams are at your service, helping your end-users with any operational issues.